Child Support Expertise
The Right People: Our child support expertise is unmatched.
We are passionate about Child Support – our subject matter experts have spent their careers serving Child Support agencies and the families they represent in a variety of ways. We can partner with you to bring new ideas based on experience across the United States.
- An understanding of families
Our child support clients’ ultimate dedication is to families, and we share that dedication.
Cumulatively, Auctor team members have hundreds of years of experience in child support, with roles ranging from customer-facing to high-level leadership.
So we know child support from the ground up—and from the inside and out: many Auctor employees have worked as state child support employees.
- Functional expertise in multiple critical areas
We get how to apply child support knowledge to critical child support computer systems. We can offer:
- Installation and support of federally certified systems. Auctor has installed and supported federally certified systems in jurisdictions around the country.
- Support/development of automated interfaces. There can be 25 to 30 interfaces between the child support system and other agencies, plus external federal and other state systems.
- An understanding of administrative, judicial, and hybrid agency differences. You don’t have to be locked into a single way of doing things. We can identify potential efficiencies for different agency needs.
- Decades of cumulative experience across more than a dozen states.
With experience ranging from frontline to executive team roles in state government, our analysts understand how systems and changes to them affect your team–and clients’ families.
And we know key changes in the child support program, such as:
- Personal Responsibility and Work Opportunity Reconciliation Act (PRWORA)
- Deficit Reduction Act (DRA)
- Final Rule
- Hague Child Support Conference Treaty
- Income Withholding for Support (IWO) form changes.
- Leadership in professional organizations
When an agency is travel-restricted and budget-strapped, it’s hard to keep up with the latest child support information. So when we attend regional and national conferences, we share the latest information about best practices, workflow innovations, and technology initiatives in other jurisdictions with our clients.
And we are more than conference attendees: Auctor team members have held leadership roles/participated in professional organizations related to child support, such as ERICSA (Eastern Regional Interstate Child Support Association) and NCSEA (National Child Support Enforcement Association).