Maintenance & Operations
We have decades of experience enhancing, maintaining, and operating mission-critical legacy systems for clients.
That means we can help get the best possible functioning from existing systems. And we’ve consistently met or exceeded required service level agreements.
- Nightly operations and processing.
Nightly Operations and Processing. We handle nightly batch processes, including key balancing and distributing of all collections that are electronically transferred to the State Disbursement Unit. Nightly processing also includes all team-entered changes to the system and generation of forms and multiple reports, such as State and Federally required reports.
- End user support.
We assign and restart printers, mount forms, clear queues, release print jobs, add/delete/reset user accounts, reset passwords, and handle maintenance and configuration.
- Batch processing and reporting.
We prepare week’s nightly tapes for delivery to a secure third-party repository, generate reports to provide prior month snapshots, and provide cumulative reports of cases for the year to date.
- Security.
We can assist in enforcement of security and privacy policies and help prepare for, respond to, and verify compliance with IRS and other audits.
- Daily/weekly/monthly/quarterly/annual operations tasks.
Such as review of system status emails and initiation, investigation and follow-up on all error messages, and state and federal reports.
- Disaster recovery.
We can design, build, and test business continuity and disaster recovery solutions that meet your recovery time and recovery point objectives.